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Help & support

Frequently asked questions

Everything you need to know aboutMUSCU. Still have a question? Get in touch.

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Getting started

Getting started withMUSCU

What you need to know to get your first program and start your first workout.

How long does it take to get my program?
Under ten minutes. You create your account, then state your goal, your level, the days you can train and the equipment you have. The program is built right away and drops straight into your schedule.
Do I need a website to useMUSCU ?
No. You declare the equipment you have — a full gym, a few dumbbells, a pull-up bar, resistance bands, or nothing but your body weight — and the program is built with that alone. If your situation changes, it is rebuilt accordingly.
Do I have to build my own program, or can I follow one?
Both work. Sixteen ready-to-follow programs are available, by goal and by level: abs, weight loss, chest, glutes, mass gain, strength, or a month at home with no equipment. Pick one and it drops straight into your planner. Otherwise, the AI assistant builds one made for you.
Do you offer a free trial?
Yes.MUSCUoffers a free 14-day trial, with no credit card required at sign-up. You test the entire platform. On day 14, you decide whether to continue: activate your plan, or walk away without paying a thing.
Features

What the platform covers

Exercise videos, adapting to your equipment, planning and tracking: the features you'll use in every session.

How many exercises are covered on video?
Over 1,800 form videos, included in your subscription. Every movement is filmed from several angles, with the muscles worked, the tempo and the range of motion to keep, plus the most common mistakes. Every exercise in your sessions links to its video.
How many languages are included?
Yes. You update the equipment you have available and the next sessions are rebuilt around what you actually have to hand. Handy when you travel, switch gyms, or kit out your home setup bit by bit.
Can I manage several venues?
You can keep several in your account, but only one is active in your schedule at any given time. That's deliberate: two programs run in parallel stack up volume and fatigue, and that's the surest way to stall or get injured.
How are my workouts tracked?
Every session you complete is logged to your account: loads, sets, reps and how it felt. That's where your stats come from — load progression, volume per muscle group, consistency, sessions completed — and it's also what lets us fine-tune the next sessions.
Can I customise the design?
Yes, freely. You swap an exercise, adjust sets and reps, move a session within the week or skip one. The rest of the program reorganises around it: volume, recovery and progression are recalculated.
Pricing & subscription

Price, commitment and payment

Clear pricing, no commitment, cancel any time.

How much does it cost?
A MUSCUcosts €5.90/month, or €48/year (that's €4/month, −32%). Everything is included: AI-assisted program building, ready-to-follow programs, 1800+ exercise videos, planner and session tracking. The first 14 days are free, no credit card.
Is there a commitment?
No, none. You pay monthly or yearly (with a discount on the yearly plan) and stop whenever you like. No penalty, no exit fee.
How do I cancel?
One click from your account, under Billing. You're no longer charged at the next renewal and you keep access to your programs until the end of the period already paid for. No form to fill in, no call to make.
Which payment methods do you accept?
Visa, Mastercard and American Express, processed through Stripe (PCI DSS Level 1 certified). For multi-venue groups we also offer SEPA direct debit and bank transfer against invoice.
Data & security

Security, GDPR and privacy

Your data is hosted in Europe, encrypted and GDPR compliant. You stay fully in control.

Is my data secure?
Yes, entirely.MUSCUis GDPR compliant, your data is hosted in Europe and encrypted in transit and at rest. Two-factor authentication is available, and we never use your data to train AI models.
Who can see my sessions and my progress?
You alone. Your training history, your loads and your stats are private and tied to your account: they are never published, shared or sold. Nothing you log is visible to other users.
Can you delete my account?
Yes, at any time. Request it from your account or by email and all your data is permanently deleted within 30 days, as GDPR requires. No copy is kept beyond that.